1. IndiAide Terms of Use

Last Updated: September 17, 2026

These Terms of Use govern access to and use of the IndiAide platform, websites, applications, software, content, tools, reports, documentation, and related services made available by IndiAide, Inc. (“IndiAide,” “we,” “us,” or “our”).

These Terms apply primarily to clinics, practices, healthcare organizations, clinicians, administrators, and other business or professional customers that access or use the Services. Patients, caregivers, care partners, parents, legal guardians, and other end users are also subject to the applicable portions of these Terms.

References to “you” and “your” in provisions specifically applicable to Patients and Caregivers refer to the Patient or Caregiver accessing or using the Services. Those provisions do not make a Patient or Caregiver a Customer solely because the Patient or Caregiver accepts these Terms or accesses or uses the Services through a Customer. Obligations expressly assigned to Customer remain Customer obligations. Sections 23, 31, and 35 apply to Customers only. In Sections 27, 29, and 32, the provisions expressly identified for Patients and Caregivers govern their use in that capacity, and the provisions identified for Customers apply to Customers only.

By creating an account, signing an order form, signing a Contract Agreement, clicking to accept these Terms, accessing the Services, or using the Services, you agree to these Terms. If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization. If you do not have that authority, or if you do not agree to these Terms, you may not access or use the Services.

Important Notice: These Terms contain disclaimers, limitations of liability, an arbitration agreement, a class action waiver, and a jury trial waiver. Please review them carefully.

1.1. Definitions

“Account” means an account, login, workspace, portal, dashboard, or other access point through which a Customer or Authorized User accesses the Services.

“Administrator” means an individual authorized by Customer to manage Customer’s account, users, patient access, organization library, settings, and related administrative functions. “Authorized User” means any individual authorized by Customer or IndiAide to access or use the Services, including clinicians, employees, contractors, administrators, patients, caregivers, care partners, parents, legal guardians, and other invited users.

“Business Associate Agreement” or “BAA” means a HIPAA business associate agreement entered into between IndiAide and a Customer or other covered entity or business associate, as applicable.

“Customer” means the clinic, practice, healthcare organization, business, or other entity that subscribes to or otherwise purchases access to the Services, or the individual accepting these Terms if access is not provided through an entity.

“Customer Data” means information, data, files, text, photos, videos, audio recordings, therapy activities, care instructions, patient-reported information, reports, messages, notes, and other materials submitted to, uploaded to, transmitted through, stored in, or generated through the Services by or on behalf of Customer or its Authorized Users.

“Documentation” means user guides, help articles, onboarding materials, product descriptions, support materials, and technical or administrative documentation made available by IndiAide.

“IndiAide Content” means content, materials, exercise libraries, therapy activity libraries, templates, educational materials, graphics, videos, text, instructions, workflows, reports, and other content made available by IndiAide through the Services, excluding Customer Data.

“Order Form” means an order form, subscription form, statement of work, online order, written agreement, Contract Agreement, or other ordering document accepted by IndiAide that describes the Services, fees, subscription term, seats, usage limits, and other commercial terms.

“Patient” means an individual who is invited or authorized to use the Services in connection with care, therapy, home program adherence, remote therapeutic monitoring, care coordination, reminders, or related workflows.

“Caregiver” means a caregiver, care partner, parent, legal guardian, or other individual authorized to access or use the Services to support a Patient.

“PHI” means protected health information as defined under HIPAA.

“Services” means IndiAide’s websites, web applications, mobile applications, account hub, user app, clinician dashboard, patient-facing tools, caregiver-facing tools, content, reports, reminders, messaging features, documentation, and related services.

1.2. Relationship to Other Agreements

These Terms apply unless Customer has a separate written agreement with IndiAide that expressly supersedes them.

If there is a conflict between these Terms and an Order Form, the Order Form controls for the conflicting commercial terms. If there is a conflict between these Terms and a BAA regarding PHI, the BAA controls with respect to PHI. If there is a conflict between these Terms and the Acceptable Use Policy, these Terms control unless the Acceptable Use Policy expressly states otherwise.

The Privacy Policy explains how IndiAide collects, uses, shares, and protects personal information. The Privacy Policy is incorporated into these Terms by reference.

The Acceptable Use Policy is incorporated into these Terms by reference.

1.3. Eligibility and Authority

Customer and its Authorized Users may use the Services only in accordance with these Terms, the applicable Order Form, the Documentation, the Privacy Policy, the Acceptable Use Policy, the applicable BAA, and applicable law.

Customer is responsible for ensuring that all Authorized Users comply with these Terms. Customer is responsible for all activity occurring under Customer’s Accounts, including activity by clinicians, staff, patients, caregivers, care partners, administrators, contractors, and other Authorized Users.

Customer represents and warrants that it has all rights, permissions, consents, notices, authorizations, and legal bases necessary to submit Customer Data to the Services and to authorize IndiAide to process Customer Data as described in these Terms, the Privacy Policy, the applicable BAA, and the Documentation.

1.4. Access to the Services

Subject to these Terms and payment of applicable fees, IndiAide grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the applicable subscription term to access and use the Services for Customer’s internal clinical, operational, administrative, care coordination, patient engagement, therapy adherence, and remote therapeutic monitoring workflows.

Customer may not use the Services for the benefit of any third party except as expressly permitted for Customer’s patients, caregivers, care partners, and Authorized Users.

Customer may not resell, lease, sublicense, white-label, distribute, or otherwise make the Services available to third parties except as expressly permitted by IndiAide in writing.

For Patients and Caregivers:

The Services are not currently offered directly to consumers. You may access the Services only if you are invited or authorized by a healthcare provider, clinic, practice, patient, or other authorized organization or person.

1.5. Accounts, Credentials, and Administration

Customer and its Authorized Users must provide accurate, current, and complete account information and keep that information updated.

Customer is responsible for maintaining the confidentiality of usernames, passwords, authentication credentials, and account access. Customer must promptly notify IndiAide of any unauthorized access, suspected compromise, or security incident involving the Services.

Customer is responsible for configuring user roles and access permissions appropriately, including access for clinicians, administrators, patients, caregivers, care partners, parents, and legal guardians.

Customer must promptly disable access for any Authorized User who no longer requires access, including employees, contractors, clinicians, patients, or caregivers whose relationship with Customer has ended.

IndiAide may suspend or restrict access if we reasonably believe that an Account has been compromised, is being misused, poses a security risk, violates these Terms, violates the Acceptable Use Policy, or must be restricted to comply with law.

For Patients and Caregivers:

You are responsible for maintaining the confidentiality of your login credentials and for activity under your account.

Notify your provider or IndiAide promptly if you believe your account has been accessed without authorization.

1.6. Patients, Caregivers, Care Partners, and Minors

Customer may invite Patients and may enable caregiver or care partner access in accordance with the Services, Documentation, Customer’s policies, and applicable law.

Caregivers and care partners may have their own login or role if invited by a Patient or granted access by a Provider or Customer through an authorized workflow.

A caregiver or care partner who manages or accesses an adult Patient’s account without direct invitation from the Patient represents that they have legal authority to do so, such as a valid power of attorney, guardianship, healthcare proxy, or other legally recognized authority.

For minors, access must be configured through Customer’s or Provider’s authorized workflow. A minor’s account may not be independently created or managed by an informal caregiver unless the Customer has verified appropriate parent or legal guardian authority and enabled such access. Customer is responsible for determining whether a minor, parent, legal guardian, or other authorized person may access the Services, consistent with applicable law and Customer’s policies.

Customer is responsible for obtaining and documenting any consents, authorizations, notices, or permissions required for Patient, caregiver, parent, legal guardian, or minor access.

For Patients and Caregivers:

If you access the Services as a caregiver or care partner, you agree that you will use the Services only to support the patient whose account you are authorized to access.

If the patient invited you, your access may be changed or revoked by the patient, the provider, or IndiAide as permitted by law and product settings.

If a provider or clinic granted your access, your access may be changed or revoked by the provider, clinic, or IndiAide.

You must not access another person’s account without authorization.

A minor may use the Services only when access has been authorized through the provider’s or clinic’s workflow and any required parent or legal guardian permissions are in place.

A parent, legal guardian, caregiver, or care partner may not independently create or manage a minor’s account unless the provider or clinic has authorized that access and appropriate legal authority has been verified as required by the provider, clinic, or applicable law.

1.7. Clinical Responsibility; No Medical Advice by IndiAide

IndiAide provides software, content, reminders, reporting tools, and workflow support. IndiAide does not provide medical advice, clinical advice, diagnosis, treatment, therapy, professional healthcare services, billing advice, coding advice, legal advice, or emergency services.

Customer and its licensed clinicians are solely responsible for all clinical decisions, treatment plans, therapy activities, home programs, patient instructions, monitoring decisions, care plan adjustments, medical necessity determinations, patient communications, and professional services.

IndiAide Content, including exercise libraries, therapy activity libraries, templates, educational materials, and protocols, is provided for informational and workflow-support purposes only. Customer and its clinicians are responsible for reviewing, selecting, modifying, assigning, and supervising any content used with a Patient.

IndiAide does not independently diagnose conditions, prescribe treatment, determine medical necessity, replace clinician judgment, or independently adjust a care plan.

Unless IndiAide expressly identifies a feature as automated or AI-enabled and provides supplemental terms, the Services do not generate automated treatment recommendations, automated diagnoses, AI-generated clinical recommendations, or automated care plan adjustments.

For Patients and Caregivers:

Use the Services only as directed by your healthcare provider or care team.

Do not start, stop, change, or ignore any treatment, therapy, medication, diet, activity, exercise, or care plan because of information in the Services unless directed by your healthcare provider.

If you experience pain, discomfort, distress, dizziness, shortness of breath, choking, swallowing difficulty, worsening symptoms, or any other concerning symptom while performing an activity, stop the activity and contact your healthcare provider or emergency services as appropriate.

1.8. Emergency Disclaimer

The Services are not designed, intended, or appropriate for emergencies, urgent medical needs, crisis situations, or real-time clinical monitoring.

Patients, caregivers, and other users should call 911 or contact appropriate emergency services for medical emergencies. Patients should contact their treating provider for urgent clinical questions. Messages, symptom entries, adherence data, notes, photos, videos, and other information submitted through the Services may not be reviewed immediately and should not be used for urgent or emergency communication.

Customer is responsible for communicating appropriate emergency instructions to Patients and caregivers.

1.9. Remote Therapeutic Monitoring and Billing

The Services may support Remote Therapeutic Monitoring (“RTM”) workflows, including patient engagement, reminders, therapy activity tracking, symptom or progress tracking, clinician review, reports, and related documentation support.

IndiAide does not guarantee that any use of the Services qualifies for reimbursement, satisfies payer requirements, supports any specific billing code, or meets medical necessity, documentation, supervision, licensure, scope-of-practice, or coverage requirements.

Customer and its clinicians are solely responsible for determining whether and how to bill for RTM or any other services, including code selection, modifiers, documentation, payer requirements, medical necessity, clinician time, interactive communication, claim submission, compliance, and audit support.

Information made available by IndiAide regarding RTM, billing, coding, reimbursement, or documentation is for informational purposes only and is not legal, billing, coding, reimbursement, payer, compliance, or medical advice.

1.10. Software as a Medical Device and Remote Therapeutic Monitoring

The Services include a software platform designed to support therapy adherence, patient engagement, patient-reported information, treatment-response tracking, care coordination, and Remote Therapeutic Monitoring (“RTM”) workflows.

The software platform included in the Services has been reviewed by an independent third party and is considered Software as a Medical Device (“SaMD”).

Regarding RTM, the software is designed to support RTM use cases by enabling patients and caregivers to access assigned therapy activities, receive reminders, report therapy activity completion, submit symptom or progress information, and transmit information for clinician review; and enabling clinicians to review patient reported data to make informed clinical decisions.

The Services do not provide medical advice, diagnosis, treatment, therapy, emergency services, or independent clinical decision-making. Customers and their licensed clinicians remain solely responsible for determining whether the Services are appropriate for a particular patient, whether RTM is clinically appropriate, whether applicable billing and payer requirements are satisfied, and how to document, code, bill, and supervise any RTM-related services.

Unless expressly stated by IndiAide in writing, IndiAide does not represent that any particular Customer use of the Services will qualify for reimbursement, satisfy payer requirements, or support any specific billing code. IndiAide does not guarantee reimbursement or coverage by Medicare, Medicaid, commercial payers, or any other payer.

1.11. Customer Data

As between IndiAide and Customer, Customer retains all rights in Customer Data, subject to the rights granted to IndiAide in these Terms, the Privacy Policy, the applicable BAA, and any applicable Order Form.

Customer grants IndiAide a limited right to host, store, process, transmit, display, reproduce, modify, and use Customer Data as necessary to provide, maintain, secure, support, improve, and operate the Services; comply with law; prevent fraud or misuse; enforce these Terms; and fulfill obligations under an applicable BAA or Order Form.

Customer is responsible for the accuracy, quality, legality, integrity, and appropriateness of Customer Data. IndiAide is not responsible for clinical decisions or outcomes based on inaccurate, incomplete, delayed, or improperly entered Customer Data.

The Services are not intended to serve as Customer’s sole medical record, legal record, billing record, or backup system. Customer is responsible for maintaining its own records, backups, documentation, and systems as required by law, professional standards, payer requirements, and Customer policies.

For Patients and Caregivers:

You may be able to submit information through the Services, such as therapy task completion, symptoms, progress updates, messages, notes, photos, videos, voice recordings, caregiver notes, patient-reported outcome measures, and other information.

Information you submit may be visible to your healthcare provider, clinic, care team, authorized caregivers, care partners, parents, legal guardians, and organization administrators, depending on account settings and provider workflows.

Do not submit information that is false, misleading, unlawful, abusive, infringing, or unrelated to your care or use of the Services.

Do not upload someone else’s information, photos, videos, voice, or content unless you have permission and are authorized to do so.

1.12. HIPAA and PHI

When IndiAide receives, creates, maintains, or transmits PHI on behalf of a Customer that is a covered entity or business associate, IndiAide acts as a business associate and processes PHI in accordance with the applicable BAA and applicable HIPAA requirements.

Customer is responsible for determining whether it is a covered entity or business associate, providing all required notices of privacy practices, obtaining required authorizations or consents, responding to patient rights requests, maintaining medical records, and ensuring that Customer’s use of the Services complies with HIPAA and other applicable privacy laws.

Customer must not use the Services to submit PHI unless a BAA is in place.

IndiAide may use and disclose PHI only as permitted by the applicable BAA, these Terms, the Privacy Policy, and applicable law.

1.13. De-Identified and Aggregated Data

Subject to applicable law and the applicable BAA, Customer hereby permits and grants IndiAide a license to create, use, disclose, and retain de-identified, anonymized, or aggregated data derived from Customer Data or use of the Services for lawful purposes, including analytics, product improvement, security, quality assurance, benchmarking, research and development, outcomes analysis, publications, business operations, and marketing.

IndiAide will not use de-identified or aggregated data in a manner that identifies Customer, a Patient, caregiver, clinician, or other individual unless permitted by Customer, the applicable individual, the applicable BAA, or applicable law.

1.14. Customer Content, Organization Libraries, and IndiAide Library Requests

The Services may allow clinicians and other Authorized Users to upload, create, assign, modify, or share photos, videos, documents, exercise instructions, therapy activities, voice recordings, free-text notes, and other content.

Customer represents and warrants that it has all rights and permissions necessary for Customer and its Authorized Users to upload and use such content.

Only individuals with a “need to know” will have access to uploaded content. Any content shared with Patients, caregivers, care partners, other clinicians, administrators or other Authorized Users is determined by the User assigning the content.

Customer may choose to add certain therapy activities or content to Customer’s organization library. Customer may also request that IndiAide add certain content to the broader IndiAide library. IndiAide may approve, reject, edit, remove, or condition such requests at its discretion.

If Customer requests that content be added to the broader IndiAide library, Customer grants IndiAide a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to host, copy, modify, adapt, display, distribute, create derivative works from, and otherwise use that content in connection with the Services and IndiAide’s business, subject to any written restrictions accepted by IndiAide.

Customer must not submit content for broader IndiAide library use unless Customer has all necessary rights and permissions and the content does not include PHI or personally identifiable information unless expressly approved by IndiAide and legally permitted.

1.15. Communications, SMS, Email, and Notifications

The Services may send emails, SMS/text messages, push notifications, reminders, account messages, therapy activity reminders, appointment or task notifications, transactional messages, security messages, support messages, marketing emails, newsletters, and related communications.

By providing a phone number or email address, Customer and Authorized Users authorize IndiAide and its service providers to send communications related to the Services. Message and data rates may apply. Delivery is not guaranteed.

Patients and caregivers may receive SMS reminders, therapy activity reminders, appointment or task notifications, and related transactional communications. Clinics may receive marketing emails, transactional emails, newsletters, and product updates.

Users may opt out of marketing emails by using the unsubscribe link in those emails. Users may opt out of SMS messages by replying STOP, where supported. Opting out of certain communications may limit the functionality of the Services.

Transactional, account, security, legal, and service-related communications may still be sent where permitted by law.

For Patients and Caregivers:

Reminders are provided for convenience only. IndiAide does not guarantee that reminders will be delivered or received.

You remain responsible for following your provider’s instructions even if a reminder is delayed, not delivered, or incorrect.

1.16. Third-Party Services and Integrations

The Services may include or interoperate with third-party services, tools, EHRs, scheduling tools, communication providers, analytics providers, cloud hosting providers, app stores, payment processors, and other third-party products or services.

IndiAide is not responsible for third-party services unless expressly stated in an Order Form. Third-party services are governed by their own terms and privacy policies.

Customer is responsible for enabling, configuring, authorizing, and using integrations in compliance with applicable law, third-party terms, Customer policies, and patient permissions.

IndiAide may disable an integration if we reasonably believe it violates law, third-party terms, these Terms, the Acceptable Use Policy, security requirements, or patient privacy.

1.17. App Stores and Devices

If an application is downloaded through an app store, the user must comply with the applicable app store terms. The app store provider is not responsible for the Services, support, maintenance, claims, or content, except as required by applicable app store terms.

Customer and Authorized Users are responsible for obtaining and maintaining compatible devices, browsers, internet access, operating systems, and equipment required to use the Services.

1.18. Fees, Subscriptions, and Payment

Customer will pay all fees described in the applicable Order Form.

Unless otherwise stated in the Order Form, fees are billed in advance and are non-cancelable and non-refundable. Customer is responsible for taxes, duties, assessments, and similar charges, excluding taxes based on IndiAide’s income.

Subscriptions may be monthly, annual, seat-based, usage-based, or otherwise described in the applicable Order Form. Usage-based patient seat fees will be calculated as described in the applicable Order Form.

Unless otherwise stated in the Order Form, subscriptions automatically renew for successive renewal terms unless either party gives notice of non-renewal in accordance with the Order Form.

Cancellation rights are governed by the applicable Order Form. If Customer cancels, cancellation will be effective at the end of the then-current subscription term unless the Order Form states otherwise.

If payment is overdue, IndiAide may suspend or terminate access after providing notice and an opportunity to cure where commercially reasonable.

1.19. Beta, Pilot, and Evaluation Features

IndiAide may offer beta, pilot, preview, limited-release, or evaluation features. Such features are provided for evaluation purposes and may be modified, suspended, or discontinued at any time.

Beta features may not be complete, secure, supported, error-free, or suitable for production use. Customer must not use beta features with PHI or other regulated data unless IndiAide expressly authorizes that use in writing and, where applicable, a BAA is in place.

Beta features are provided “as is” without warranties of any kind.

1.20. Acceptable Use

Customer and Authorized Users must comply with the following:

Customer and Authorized Users may not:

• Harm, disrupt, interfere with, misuse, or compromise the Services.

• Adversely affect IndiAide, Customers, Patients, caregivers, clinicians, providers, or third parties.

Customer and Authorized Users may not:

• Use the Services for emergency care, urgent medical needs, crisis response, or real-time clinical monitoring.

• Represent that IndiAide provides:

  • Medical advice, diagnosis, or treatment

  • Therapy services

  • Emergency services

  • Legal, billing, coding, or payer advice

  • Reimbursement guarantees

• Make automated clinical decisions unless expressly authorized by IndiAide in writing.

Customer and Authorized Users may not:

• Gain or attempt unauthorized access to systems, accounts, data, or networks.

• Test, scan, or probe vulnerabilities without authorization.

• Bypass or interfere with security or access controls.

• Use another person's credentials or improperly share credentials.

• Introduce malware, ransomware, viruses, worms, Trojan horses, or other harmful code.

• Disrupt, overload, spam, flood, or impair the Services.

• Use bots, scrapers, spiders, crawlers, or automated tools without authorization.

• Reverse engineer, decompile, disassemble, or derive source code except as permitted by law.

• Use the Services to develop a competing product or service.

Customer and Authorized Users may not:

• Submit, collect, process, disclose, or transmit data without proper authorization.

• Upload personal information, PHI, photos, videos, voice recordings, patient information, caregiver notes, or health information without authorization.

• Violate HIPAA, privacy laws, confidentiality obligations, professional duties, or third-party rights.

• Re-identify de-identified data or attempt to identify individuals from aggregated data.

Unless expressly authorized in writing, Customer and Authorized Users may not collect, store, or process:

• Payment card numbers

• Bank account numbers

• Social Security numbers

• Driver's license numbers

• Passport numbers

• Government-issued identification numbers

• Passwords or unrelated security credentials

• Full insurance card images

• Financial account credentials

• Export-controlled data

• Classified information

• Criminal background information unrelated to care

• Other highly regulated information not reasonably necessary for authorized use

Customer and Authorized Users may not upload, submit, transmit, or share content that:

• Is unlawful, fraudulent, deceptive, defamatory, harassing, abusive, threatening, hateful, discriminatory, obscene, exploitative, or violent.

• Infringes intellectual property, privacy, publicity, or other rights.

• Contains malware or harmful code.

• Impersonates another person or misrepresents authority.

• Includes false or misleading clinical, billing, or account information.

• Promotes illegal conduct.

• Exploits or harms minors.

• Is unrelated to authorized use of the Services.

Customer and Authorized Users may not:

• Send spam or unsolicited communications.

• Conduct unlawful marketing campaigns.

• Send unauthorized text messages.

• Send phishing or deceptive communications.

• Violate telecommunications, consumer protection, privacy, or anti-spam laws.

Customer and Authorized Users must:

• Honor applicable opt-outs and communication preferences.

Customers are responsible for:

• Ensuring Authorized User compliance with this Policy.

• Configuring appropriate access permissions.

• Obtaining required consents, authorizations, and legal bases.

• Disabling access when no longer needed.

• Maintaining accurate account information.

• Protecting devices, credentials, and systems.

• Training staff and clinicians as appropriate.

• Promptly reporting suspected misuse, unauthorized access, and security incidents.

IndiAide may investigate suspected violations of this Policy.

IndiAide may remove content, disable features, suspend accounts, restrict access, notify Customers, notify affected users, cooperate with law enforcement, or take other action we reasonably believe is appropriate to protect the Services, users, patients, Customers, IndiAide, or third parties.

IndiAide is not obligated to monitor all activity or content.

1.21. Intellectual Property

IndiAide and its licensors own all rights, title, and interest in and to the Services, IndiAide Content, software, technology, designs, workflows, templates, documentation, trademarks, logos, and related intellectual property.

No rights are granted except as expressly stated in these Terms.

Customer may not copy, modify, distribute, sell, lease, reverse engineer, decompile, disassemble, create derivative works from, or otherwise exploit the Services except as expressly permitted by these Terms or applicable law.

For Patients and Caregivers:

IndiAide and its licensors own the software, design, content, templates, libraries, graphics, videos, text, reports, trademarks, and other materials made available through the Services, except for information submitted by you, your provider, or your clinic.

You may use IndiAide Content only for your personal, authorized use in connection with your care or caregiver role.

You may not copy, distribute, sell, modify, reverse engineer, or publicly display IndiAide Content except as allowed by law or expressly authorized by IndiAide.

1.22. Feedback

Customer and Authorized Users may provide suggestions, ideas, comments, or feedback regarding the Services. IndiAide may use feedback without restriction or compensation, provided that IndiAide will not disclose PHI in violation of the applicable BAA.

1.23. Confidentiality

Each party may receive non-public information from the other party that is marked or reasonably should be understood to be confidential.

The receiving party will use the disclosing party’s confidential information only to perform under these Terms or the applicable Order Form and will protect it using reasonable care. The receiving party may disclose confidential information to personnel, contractors, advisors, and service providers who need to know it and are bound by confidentiality obligations.

Confidentiality obligations do not apply to information that is publicly available without breach, already known without restriction, independently developed without use of the disclosing party’s confidential information, or rightfully received from a third party without restriction.

A party may disclose confidential information if required by law, court order, subpoena, or governmental request, provided that the party gives prompt notice where legally permitted.

1.24. Security

IndiAide uses reasonable administrative, technical, and physical safeguards designed to protect information submitted to the Services.

No system is completely secure. IndiAide does not guarantee that unauthorized access, loss, misuse, alteration, or disclosure will never occur.

Customer is responsible for its own systems, devices, networks, access controls, passwords, personnel, policies, and use of the Services.

Security obligations involving PHI are governed by the applicable BAA.

1.25. Privacy

IndiAide’s collection, use, disclosure, and protection of personal information is described in the Privacy Policy.

Where IndiAide processes PHI as a business associate, the applicable BAA governs IndiAide’s handling of PHI.

For Patients and Caregivers:

When IndiAide handles protected health information on behalf of your provider or clinic, IndiAide generally acts as a HIPAA business associate. Your provider or clinic is responsible for its own Notice of Privacy Practices and for responding to many requests involving your medical record or health information.

If you want to access, amend, delete, restrict, or request records related to your care, contact your healthcare provider or clinic. IndiAide may help your provider respond as required by law and applicable agreements.

1.26. Copyright and DMCA

If you believe content available through the Services infringes your copyright, you may submit a notice to IndiAide at:

IndiAide, Inc.
Attention: Legal Department
12175 Visionary Way, Suite 330
Fishers, IN 46038
Email: info@indiaide.com

Your notice should include your contact information, identification of the copyrighted work, identification of the allegedly infringing material, a statement that you have a good faith belief that the use is not authorized, a statement that the information is accurate and that you are authorized to act, and your physical or electronic signature.

IndiAide may remove or disable access to allegedly infringing content and may terminate repeat infringers where appropriate.

1.27. Disclaimers

For Customers:

EXCEPT AS EXPRESSLY STATED IN A WRITTEN AGREEMENT SIGNED BY INDIAIDE, THE SERVICES, INDIAIDE CONTENT, REPORTS, REMINDERS, NOTIFICATIONS, DOCUMENTATION, AND RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INDIAIDE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, RELIABILITY, SECURITY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

INDIAIDE DOES NOT WARRANT THAT THE SERVICES WILL MEET CUSTOMER’S REQUIREMENTS, THAT ANY CONTENT OR REPORT WILL BE ACCURATE OR COMPLETE, THAT REMINDERS WILL BE DELIVERED, THAT ANY PATIENT WILL FOLLOW A CARE PLAN, THAT ANY CLINICAL OUTCOME WILL OCCUR, OR THAT ANY REIMBURSEMENT WILL BE AVAILABLE.

For Patients and Caregivers:

IndiAide does not guarantee that use of the Services will improve your health, symptoms, therapy adherence, independence, daily functioning, clinical outcome, or reimbursement eligibility.

Your results may depend on your condition, care plan, provider, participation, caregiver support, and other factors outside IndiAide’s control.

The Services are provided “as is” and “as available.”

To the maximum extent permitted by law, IndiAide disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, security, and uninterrupted or error-free operation.

IndiAide does not warrant that content will be accurate, complete, timely, suitable for your condition, reviewed by your provider at any particular time, or appropriate for any particular medical purpose.

1.28. Customer Indemnification

Customer will defend, indemnify, and hold harmless IndiAide and its officers, directors, employees, contractors, agents, affiliates, licensors, and service providers from and against any third-party claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

Customer Data; Customer’s or Authorized Users’ use of the Services; clinical services or treatment decisions; billing, coding, reimbursement, or payer submissions; Customer’s failure to obtain required consents or authorizations; Customer’s violation of law; Customer’s violation of these Terms or the Acceptable Use Policy; Customer’s content or library submissions; or any allegation that Customer Data or Customer content infringes or violates third-party rights.

1.29. Limitation of Liability

For Customers:

To the maximum extent permitted by law, IndiAide will not be liable for indirect, incidental, special, consequential, exemplary, enhanced, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, lost data, business interruption, clinical outcomes, reimbursement denials, or cost of substitute services, even if IndiAide has been advised of the possibility of such damages.

To the maximum extent permitted by law, IndiAide’s total liability arising out of or related to these Terms or the Services will not exceed the fees paid by Customer to IndiAide for the Services giving rise to the claim during the twelve months before the event giving rise to liability.

These limitations do not limit liability that cannot be limited under applicable law or obligations that are expressly governed by a BAA to the extent the BAA provides otherwise.

For Patients and Caregivers:

To the maximum extent permitted by law, IndiAide will not be liable for indirect, incidental, special, consequential, exemplary, enhanced, or punitive damages, including lost data, lost profits, clinical outcomes, injury arising from failure to follow provider instructions, reimbursement denials, or unavailable services.

To the maximum extent permitted by law, IndiAide’s total liability arising out of or related to these Terms or your use of the Services will not exceed one hundred dollars.

Some jurisdictions do not allow certain limitations, so some limitations may not apply to you.

1.30. Termination

These Terms remain in effect while Customer or any Authorized User accesses or uses the Services.

Customer may terminate as described in the applicable Order Form or Contract Agreement.

IndiAide may suspend or terminate access if Customer breaches these Terms, fails to pay fees, violates the Acceptable Use Policy, creates a security risk, violates law, infringes third-party rights, or if suspension is necessary to protect the Services, users, patients, or IndiAide.

Upon termination, Customer’s right to access the Services ends. Customer remains responsible for fees accrued before termination and any other amounts due under the applicable Order Form or Contract Agreement.

IndiAide may delete Customer Data after termination unless retention is required by law, the BAA, backup processes, legal obligations, or a written agreement. Customer is responsible for exporting Customer Data before termination where export functionality is available.

For Patients and Caregivers:

IndiAide may suspend or terminate access if we believe you violated these Terms, misused the Services, created a security risk, or violated law.

1.31. Governing Law

These Terms are governed by the laws of the State of Indiana, without regard to conflict of law principles.

The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply.

1.32. Arbitration; Class Action Waiver; Jury Trial Waiver

For Customers:

Except for claims that may be brought in small claims court, claims for injunctive or equitable relief, or claims that cannot be arbitrated under applicable law, any dispute arising out of or related to these Terms, the Services, or the relationship between the parties will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules.

The arbitration will take place in Indianapolis, Indiana, unless the parties agree otherwise. The arbitration will be conducted by a single neutral arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

Each party waives the right to a jury trial.

Each party agrees that disputes will be resolved only on an individual basis and not in a class, consolidated, collective, or representative action. The arbitrator may not consolidate claims of different persons or entities or preside over any class, collective, consolidated, or representative proceeding.

A party may seek temporary or preliminary injunctive relief in state or federal courts located in Marion County, Indiana to protect confidential information, intellectual property, security, privacy, or the status quo pending arbitration.

To the maximum extent permitted by law, any claim must be brought within one year after the claim arose.

For Patients and Caregivers:

To the maximum extent permitted by law, any dispute arising out of or related to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association.

The arbitration will take place in Indianapolis, Indiana, unless applicable law requires otherwise or the parties agree otherwise.

You and IndiAide each waive the right to a jury trial.

You and IndiAide agree that disputes will be resolved only on an individual basis and not in a class, collective, consolidated, or representative action.

This section does not prevent either party from seeking relief in small claims court or seeking injunctive relief for unauthorized access, misuse, security violations, or intellectual property infringement.

1.33. Notices

Legal notices to IndiAide must be sent to:

IndiAide, Inc.
Attention: Legal Department
12175 Visionary Way, Suite 330
Fishers, IN 46038
Email: info@indiaide.com

IndiAide may provide notices to Customer through the Services, by email, by mail, or through other contact information associated with Customer’s account, Order Form, or Contract Agreement.

IndiAide may provide notices to Patients and Caregivers through the Services, by email, by mail, or through other contact information associated with their accounts.

1.34. Changes to These Terms

IndiAide may update these Terms from time to time. If we make material changes, we will provide notice through the Services, by email, or by posting an updated version. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

1.35. Miscellaneous

Neither party is liable for delay or failure to perform due to events beyond its reasonable control, except payment obligations.

Customer may not assign these Terms without IndiAide’s prior written consent, except in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets, provided the assignee is not a competitor of IndiAide and agrees to be bound by these Terms. IndiAide may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of substantially all assets, or by operation of law.

If any provision is held invalid or unenforceable, the remaining provisions remain in effect.

No waiver is effective unless in writing.

These Terms, together with the applicable Order Form, Privacy Policy, Acceptable Use Policy, BAA, and other incorporated documents, constitute the entire agreement regarding the Services.

2. IndiAide Privacy Policy

Last Updated: September 17, 2026

IndiAide, Inc. (“IndiAide,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information through our websites, applications, software, platform, clinician dashboard, patient-facing tools, caregiver-facing tools, communications, and related services (collectively, the “Services”).

This Privacy Policy applies to website visitors, marketing contacts, clinic customers, clinicians, administrators, patients, caregivers, care partners, parents, legal guardians, and other users.

This Privacy Policy does not replace a healthcare provider’s Notice of Privacy Practices. When IndiAide handles protected health information on behalf of a healthcare provider, clinic, practice, or other covered entity or business associate, IndiAide generally acts as a HIPAA business associate and handles that information under a Business Associate Agreement.

2.1. How IndiAide Works

IndiAide provides software tools that may help clinics, clinicians, patients, caregivers, and care teams support therapy adherence, home programs, reminders, patient-reported information, care coordination, remote therapeutic monitoring, and related workflows.

The Services are generally made available to patients and caregivers through clinics, practices, providers, or other healthcare organizations. The Services are not currently offered directly to consumers.

2.2. Information We Collect

We may collect the categories of information described below.

Account and Contact Information

We may collect names, email addresses, phone numbers, mailing addresses, account credentials, organization names, roles, titles, clinic information, provider information, administrator information, and related contact details.

Customer and Professional Information

For clinics, practices, providers, clinicians, administrators, and business contacts, we may collect professional contact information, organization details, billing contact information, subscription information, seat or usage information, support requests, demo requests, newsletter signups, marketing preferences, and communications with us.

Patient, Caregiver, and Care Team Information

Depending on how the Services are used, we may collect patient, caregiver, care partner, parent, legal guardian, and care team information, including names, contact details, date of birth, care team details, contacts, caregiver notes, access roles, account settings, and relationships between users.

Health and Therapy Information

Depending on provider or clinic use, IndiAide may collect health-related information, including therapy tasks, therapy activity assignments, adherence and completion data, symptoms, progress notes, medications, appointments, care team details, photos, videos, voice recordings, messages, caregiver notes, diagnoses, patient-reported outcome measures, clinician-entered treatment instructions, home program information, RTM-related activity, and RTM billing-related reports.

Some of this information may be PHI when handled on behalf of a covered entity or business associate.

User Content

We may collect content submitted, uploaded, entered, or transmitted through the Services, including free-text notes, documents, photos, videos, audio or voice recordings, therapy instructions, educational materials, exercise instructions, messages, and other materials.

We do not use uploaded photos, videos, or voice recordings for facial recognition or voice identification unless we expressly disclose that use and obtain legally required consent.

Usage, Device, and Technical Information

We may automatically collect information about how users access and use the Services, including IP address, device type, browser type, operating system, referring pages, pages viewed, features used, login activity, dates and times of access, activity logs, error logs, diagnostic data, and similar technical information.

Cookies and Similar Technologies

We may use cookies, pixels, web beacons, local storage, analytics tools, and similar technologies to operate the website and Services, remember preferences, understand usage, improve performance, secure the Services, and support marketing for clinic and business audiences.

Communications

We may collect information when you communicate with us, including emails, text messages, support tickets, demo requests, webinar registrations, newsletter signups, survey responses, feedback, and other communications.

Information from Customers, Providers, and Third Parties

We may receive information from clinics, providers, care teams, administrators, caregivers, patients, EHRs or other third-party tools if integrations are enabled, service providers, analytics providers, marketing tools, and other third parties acting at the direction of a Customer or user.

2.3. How We Use Information

We may use personal information to:

provide, operate, maintain, and improve the Services; create and manage accounts; authenticate users; enable clinician, patient, caregiver, and administrator access; assign and display therapy activities and reminders; support therapy adherence and patient engagement; enable patient-reported information, symptom tracking, progress tracking, and care coordination; generate reports, including RTM-related reports; send transactional communications, reminders, notifications, SMS messages, emails, and support messages; provide customer support and training; process subscriptions, invoices, and payments; communicate about demos, webinars, newsletters, product updates, and marketing to clinics or business contacts; analyze usage and improve product design, functionality, quality, and security; detect, prevent, and respond to fraud, misuse, security incidents, or technical issues; comply with contracts, BAAs, legal obligations, and regulatory requirements; enforce our Terms, policies, and agreements; protect the rights, safety, and security of IndiAide, users, Customers, Patients, and others; create de-identified, anonymized, or aggregated information as permitted by law and applicable agreements; and carry out any other purpose disclosed at the time information is collected.

2.4. HIPAA and Protected Health Information

When IndiAide receives, creates, maintains, or transmits PHI on behalf of a healthcare provider, clinic, practice, covered entity, or business associate, IndiAide acts as a HIPAA business associate and handles PHI according to the applicable BAA and applicable HIPAA requirements.

For PHI, the healthcare provider or clinic is generally responsible for determining the purposes and means of processing, providing required privacy notices, obtaining required consents or authorizations, maintaining medical records, and responding to patient rights requests.

If you are a Patient or caregiver and have questions about health information in your medical record, contact your healthcare provider or clinic. IndiAide may assist the provider or clinic in responding to requests as required by law and applicable agreements.

Information collected from website visitors, demo requests, newsletter signups, marketing leads, and other non-clinical interactions may not be subject to HIPAA, even if it relates to health or healthcare.

2.5. How We Share Information

We may share information as described below.

With Customers, Providers, and Care Teams

Information submitted through the Services may be shared with the clinic, provider, clinician, therapist, care team, administrator, or organization that invited or authorized the user.

With Patients, Caregivers, and Authorized Users

Information may be shared with patients, caregivers, care partners, parents, legal guardians, and other Authorized Users based on account roles, provider workflows, patient invitations, clinic settings, and applicable law.

With Service Providers

We may share information with service providers that help us operate our business and provide the Services, such as cloud hosting providers, SMS and email providers, analytics providers, customer support tools, security tools, payment processors, implementation partners, and professional advisors.

Service providers are authorized to use information only as needed to provide services to us or as otherwise permitted by law and applicable agreements.

With Subcontractors Under HIPAA

Where service providers create, receive, maintain, or transmit PHI on our behalf, we require appropriate agreements as required by HIPAA.

With Integrations and Third-Party Tools

If a Customer or user enables an integration or directs us to share information with a third-party tool, we may share information as directed. Third-party tools are governed by their own terms and privacy policies.

For Legal and Safety Reasons

We may disclose information if we believe disclosure is required or permitted by law, subpoena, court order, legal process, governmental request, audit, investigation, or professional obligation, or if disclosure is necessary to protect rights, safety, security, or property.

Business Transfers

We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction.

De-Identified or Aggregated Information

We may share de-identified, anonymized, or aggregated information that does not identify individuals or Customers, subject to applicable law and agreements.

2.6. We Do Not Sell Personal Information

We do not sell personal information.

We do not share personal information for cross-context behavioral advertising.

We do not sell or share PHI.

We do not knowingly sell or share personal information of individuals under 16.

2.7. De-Identified and Aggregated Data

Subject to applicable law and applicable BAAs, we may create and use de-identified, anonymized, or aggregated data for analytics, product improvement, quality assurance, benchmarking, research and development, outcomes analysis, security, business operations, publications, and marketing.

We will not use de-identified or aggregated data to identify an individual unless permitted by law.

2.8. SMS, Email, and Communication Choices

Patients and caregivers may receive SMS reminders, therapy activity reminders, appointment or task notifications, and related transactional messages.

Clinics, clinicians, administrators, and business contacts may receive transactional emails, marketing emails, product updates, newsletters, event invitations, and related communications.

You may opt out of marketing emails by using the unsubscribe link in the email.

You may opt out of SMS messages by replying STOP where supported. For help, reply HELP where supported or contact us. Message and data rates may apply.

Opting out of SMS messages may limit certain Services.

We may still send transactional, account, security, legal, support, and service-related communications where permitted by law.

2.9. Cookies and Analytics

We may use cookies and similar technologies to operate, secure, personalize, analyze, and improve our public website or Services.

You may be able to adjust cookie settings through your browser. Blocking cookies may affect website or platform functionality.

We may use analytics tools on public website pages to understand website traffic, marketing performance, and user engagement. We may use product analytics tools in the platform to understand feature usage, troubleshoot issues, improve usability, and support customers.

We do not use PHI for cross-context behavioral advertising.

2.10. Children and Minors

The Services may be used in pediatric therapy or care settings through providers and clinics.

We do not knowingly collect personal information from children under 13 through public website marketing forms, demo requests, or newsletter signups.

A minor may use the Services only when access has been authorized through the provider’s or clinic’s workflow and any required parent or legal guardian permissions are in place.

For information collected from or about minors in a clinical setting, the provider or clinic is generally responsible for obtaining required consents and determining access rights for minors, parents, legal guardians, and caregivers.

2.11. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain accounts, comply with legal and contractual obligations, resolve disputes, enforce agreements, maintain security, support business operations, and as otherwise permitted by law.

Retention of PHI may be governed by the applicable BAA, Customer instructions, provider obligations, legal requirements, and backup or archival processes.

Customer is responsible for maintaining its own clinical, legal, billing, and medical records.

2.12. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

No method of transmission or storage is completely secure. We cannot guarantee absolute security.

Users are responsible for protecting their account credentials and devices.

Customers are responsible for managing their own systems, access permissions, users, devices, networks, and administrative controls.

2.13. Your Choices and Rights

Depending on your relationship with IndiAide and applicable law, you may have the right to request access, correction, deletion, restriction, portability, or other control over certain personal information.

If your request relates to PHI or information in your provider’s records, please contact your healthcare provider or clinic. We may need to refer your request to the provider or clinic.

If your request relates to website, demo, marketing, newsletter, or other non-PHI information, you may contact us using the information below.

We may need to verify your identity before responding to a request.

2.14. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable privacy laws, such as the right to know, access, correct, delete, obtain a copy of, or opt out of certain processing of personal information.

We do not sell personal information or share personal information for cross-context behavioral advertising.

We do not use sensitive personal information to infer characteristics except as permitted by law and as necessary to provide the Services, support healthcare workflows, maintain security, or comply with legal obligations.

To exercise applicable privacy rights, contact us at info@indiaide.com.

We will not discriminate against you for exercising applicable privacy rights.

2.15. California Notice

This section applies to California residents to the extent the California Consumer Privacy Act, as amended, applies to IndiAide.

In the preceding 12 months, we may have collected the categories of personal information described in this Privacy Policy, including identifiers, customer records information, commercial information, internet or electronic network activity information, geolocation information at a general level, professional or employment-related information, audio/visual information if submitted, sensitive personal information such as health information where applicable, and inferences.

We collect this information for the purposes described in this Privacy Policy.

We disclose information to the categories of recipients described in this Privacy Policy.

We do not sell personal information or share personal information for cross-context behavioral advertising.

California residents may request to know, access, correct, delete, or obtain a copy of personal information, subject to applicable exceptions. California residents may also limit certain uses of sensitive personal information where applicable.

To submit a request, contact us at info@indiaide.com.

2.16. Nevada Residents

Nevada residents may submit a request regarding the sale of covered information under Nevada law by contacting us at info@indiaide.com. We do not currently sell covered information as defined under Nevada law.

2.17. Non-U.S. Users

The Services are operated from the United States and are currently intended for use in the United States.

If you access the Services from outside the United States, you understand that information may be processed in the United States, where privacy laws may differ from those in your location.

2.18. Third-Party Links and Services

Our website or Services may link to third-party websites, applications, tools, or services. We are not responsible for the privacy practices of third parties. Review their terms and privacy policies before using them.

2.19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify users through the Services, by email, or by posting an updated version.

The “Last Updated” date indicates when this Privacy Policy was last revised.

2.20. Contact Us

Questions or requests may be directed to:

IndiAide, Inc.
12175 Visionary Way, Suite 330
Fishers, IN 46038
Email: info@indiaide.com